Support

Contact us

The fastest way to reach us is by email. Send your question, bug report, or feedback to:

We read every message and aim to respond within a couple of business days.

What to include

To help us help you faster, please include as much of the following as you can:

• The email address or username on your DROP account.
• Your device and browser (for example, “iPhone 15, Safari”).
• A description of what happened and what you expected to happen.
• A screenshot or short screen recording, if relevant.

Common topics

• Reps not counting or counting incorrectly
• Camera or pose detection issues
• Workouts not saving to your profile
• Account, sign-in, or password reset help
• Account or data deletion requests
• Feature ideas and feedback